FREE DELIVERY within our network

Terms & Conditions

Return and Exchange Policy

All sales are final so please choose carefully. Refunds will not be given after order placed for change of mind or ordered incorrectly.

If a tile is not suitable we do offer an exchange process. To be eligible tiles must be exchanged within 30 days of original orders with all returns to the Forme Ceramics warehouse at Somersby to be paid and arranged by customer. Please note additionally there is a 25% re stocking fee on any exchange.

In the unfortunate event that tiles are damaged in transit, incorrectly sent or faulty, Forme Ceramics will arrange return shipping and replacement of the affected tiles. For this process to be effective all damages, incorrect tiles and faulty tiles need to be reported to Forme Ceramics within 48 hours of receiving. You must also be the same customer who purchased the tiles. Exchanges are not permitted to another party. Additionally partial returns, spares and leftover tiles will not be accepted to exchange or return.

It is important that when you receive your delivery you inspect it for damage etc within 48 hours. Larger orders will arrive on a pallet securely wrapped. Smaller orders will arrive in a box. If your order does not arrive like this please take a photo and email to info@formeceramics.com.au

Items you need to check include –

  • The finish – Matte or Gloss
  • Colour
  • Size
  • Pattern (if applicable)
  • Quantity of tiles ordered – please note 1 box is not 1sqm – each box is a different sqm – please check label on box.

Please make sure you also inspect for defects or damage.

All claims must be notified to info@formeceramics.com.au within 48hrs of delivery being made.

Please note tiles are quoted in their nominal (approximate) size only. As an industry standard their actual size can vary by +/- 2 mm. We can’t guarantee a wall tile and a floor tile will line up perfectly despite both tiles showing a nominal size for e.g ‘300×600’. The only way this can be achieved is using the exact same tile for wall and floor.

We will NOT ACCEPT: any claims for replacement, repair or reimbursement once tiles have been laid. OR Claims for defects, size, shade variation, incorrect delivery or any other fault that should have reasonably been obvious before laying.

Delivery Terms

Option 1 – Pickup from Warehouse

Option 2 – For up to 50sqm

State Price Delivery Time
NSW Flat Rate $99 metro, $199 all other areas 5-7 days
QLD Flat Rate $149 metro 5-7 days
VIC Flat Rate $149 metro 5-7 days
ACT Flat Rate $119 5-7 days
WA POA 10-15 days
NT POA 10-15 days
TAS Flat Rate $169 5-7 days
SA Flat Rate $169 7-9 days

Any area outside of above please contact us on 1300 621 151 Monday – Friday 8.30am – 5pm AEST for freight price.

Delivery times above are based on working days of the week i.e. Monday – Friday

Quantities over 50sqm please contact us on 1300 621 151 Monday – Friday 8.30am – 5pm AEST for freight price.

By purchasing an Forme Ceramics tile product you as a customer of Forme Ceramics agree to accept delivery of the product in any condition. All deliveries have an authority to leave attached to them meaning you do not need to be present to accept delivery. The external courier companies are not able to and will not attempt to make contact prior to delivery. If delivery is a smaller hand held order ie 1-3 boxes the courier will use their discretion to leave near front door or similar.

All deliveries are to the curb side only. Any permissions required to deliver as such re the sole responsibility of the purchaser. The courier will endeavour to find best location curbside for safe delivery. Upon courier delivering the title of purchase exchanges to the purchase and the delivery becomes the sole responsibility of the purchaser.

General Terms

By agreeing to these Terms and Conditions, you are at least of the minimum legal age.

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

As part of these Website Terms of Use, your use of this site is also subject to our Privacy Policy and our Returns Policy, which are incorporated by reference into these Website Terms of Use.

RESTRICTIONS ON USE

Indemnity

You indemnify and hold harmless the Proprietor and its employees and partners from and against any losses, liabilities, costs, expenses or damages (including consequential losses or damages of every kind) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):

  • your use of, or connection to, this site; or
  • your negligence or misconduct, breach of these Website Terms of Use or violation of any law or the rights of any person.

ORDERS

Order constitutes offer

By placing an order through this site, you make an irrevocable offer to us to purchase the products that you have selected pursuant to these Website Terms of Use. Information contained in this site constitutes an invitation to treat only. No information in this site constitutes an offer by us to supply any products to you – however, the Proprietor will endeavor to supply your selected products to you.

We will not commence processing any order made through this site unless and until:

  • payment for the order has been received by us in full; and
  • the order has passed our internal validation procedures, which are undertaken in order to verify the bona fides of each order for the purpose of preventing credit card and other fraud.

We reserve the right at our discretion to:

  • at any time prior to your order being accepted in accordance with these Website Terms of Use, cancel all or part of your order; and
  • at any time:
    • refuse to provide products to you;
    • terminate your access to this site; and/or
    • remove or edit any content on this site.

Acceptance of orders

Acceptance of each order will take place if and when the Proprietor ships the requested items to you, at the time at which the items are dispatched by the Proprietor. Title to, and risk in, the items will pass from the Proprietor to you at that time. After the items have been sent, we will send you an email confirming that shipment has taken place.

Inaccuracies and Omission of Data

Occasionally inaccuracies or omission may occur within data contained on website. We reserve the right to correct any inaccuracies or omissions which may result in cancelled orders if deemed material change.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
Any reliance on the material on this site is at your own risk.

Prices

The Proprietor reserves the right to change the prices for products displayed in this site at any time before you place an order.

Shipping costs

Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout.

GST

Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Payment methods

Payment for orders placed through this site may be made by credit card processed online

Credit and debit card payments

Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.

YOUR ORDER

At time of order

It is the customers responsibility to check their order at the time of purchase and physically on delivery including items noted on Returns and Exchanges guidelines. Forme Ceramics take no responsibility for the accuracy of the quantity of product, which you have ordered. As common practice tiles are to be fixed and applied in accordance with the manufactures instructions (if provided) and all goods must be used in accordance with recognised industry standards. The cleaning of tiles is important – no a acid or abrasive substances are to be used. Forme Ceramics do not accept responsibility for damage which occurs from the use of such products any other procedure which is not recommended by the manufacturer. The website contains a 10% waste calculator. We encourage customers to use this and additional ensure they have enough tiles for entire job including wastage we Forme Ceramics cannot guarantee the same product in stock or same batch be available.

Click and Collect

If you have select “Click and Collect” from our Somersby Warehouse, the Customer acknowledges that such goods will be held in at warehouse for a maximum of 30 days. If not collected in this time alternative transport arrangements will need to be made.

GENERAL

Interpretation

In these Website Terms of Use, the following rules of interpretation apply:

  • headings are for reference purposes only and in no way define, limit or describe the scope or extent of any provision in these Website Terms of Use;
  • these Website Terms of Use may not be construed adversely against the Proprietor solely because the Proprietor prepared them;
  • the singular includes the plural and vice-versa;
  • a reference to a “person” includes an individual, a firm, a corporation, a body corporate, a partnership, an unincorporated body, an association, a government body or any other entity; and

the meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.

Notifications

The Proprietor may provide any notification for the purposes of these Website Terms of Use by email.

Costs

Except as specifically provided in these Website Terms of Use, each party must bear its own legal, accounting and other costs associated with these Website Terms of Use.

Assignment

You may not assign, transfer or sub-contract any of your rights or obligations under these Website Terms of Use without the Proprietor’s prior written consent.

The Proprietor may assign, transfer or sub-contract any of its rights or obligations under these Website Terms of Use at any time without notice to you.

No waiver

Waiver of any power or right under these Website Terms of Use must be in writing signed by the party entitled to the benefit of that power or right and is effective only to the extent set out in that written waiver. Any failure by the Proprietor to act with respect to a breach by you or others does not waive the Proprietor’s right to act with respect to that breach or any subsequent or similar breaches.

Severability

The provisions of these Website Terms of Use are severable and, if any provision of these Website Terms of Use is held to be illegal, invalid or unenforceable under present or future law, such provision may be removed and the remaining provisions shall be enforced.

Variation

The Proprietor reserves the right to amend these Website Terms of Use and any other policy on this site at any time in its sole discretion and any such changes will, unless otherwise noted, be effective immediately. Your continued usage of this site will mean you accept those amendments. We reserve the right, without notice and at our sole discretion, to change, suspend, discontinue or impose limits on any aspect or content of this site or the products offered through this site.

You may only vary or amend these Website Terms of Use by written agreement with the Proprietor.

Governing law and jurisdiction

These Website Terms of Use will be governed in all respects by the laws of New South Wales. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of appeal from them.

Privacy Policy

Part 1 – Our Privacy Policy Aims

Privacy is important to everyone including us. Our Privacy Policy has been prepared to communicate with customers how we collect, use and store your personal information.

Our privacy policy aims to –

  1. comply with the Australian Privacy Principles (“APPs”);
  2. Allow the customer if required to access their personal information collected and/or modify/withdraw this information
  3. Communicate how Forme Ceramics might use this information collected
  4. Only collect information required in order to fulfil the transaction between Forme Ceramics and the customer
  5. ensure that we manage your personal information openly and transparently;
  6. Communicate Forme Ceramics need to disclose the information collected to anyone else (including OS) and under what situations this might occur;
  7. Ensuring we keep personal info secure
  8. Respond in a timely manner to any requests to discontinue direct marketing communications;

This Privacy Policy applies to the data collected by Tucosi Pty Ltd T/As Forme Ceramics in the transactions undertaken on website during sale of Forme Ceramics products. By purchasing Forme Ceramics products you as a customer consent to the collection, use and storage of your information in accordance with this Privacy Policy. This can be changed at any time by contacting us.

Part 2 – Information collected

Forme Ceramics collects information from you and your interactions on the Forme Ceramics website. Your name, address. Telephone number, email address and any other information obtained during transactions whilst on the Forme Ceramics website incorporate the personal information Forme Ceramics Pty Ltd collect.

Part 3 – Direct Digital Marketing

Forme Ceramics may use the personal information noted above to communicate with you through email and other means available regarding Forme Ceramics products and sales promotions.

This again is something which can be changed at any time by requesting no marketing materials to be sent.

Part 4 – Other important information

This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Proprietor collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Proprietor may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.

Forme Ceramics will not rent or sell your information to any third party.

Part 5- Customer accessing to their own information

Absolutely – yes. You may access your personal information or seek correction of such information by contacting Forme Ceramics.

Part 6 – Security

We make all reasonable efforts to ensure that your personal information is kept secure and take reasonable steps to protect it from loss, unauthorised access and disclosure.

Part 7 – Amendments to this Privacy Policy

This Privacy Policy may be amended from time to time at the discretion of Forme Ceramics.

Part 8 – How can a customer make a privacy complaint

If you have a concern about your privacy, you can make a complaint. Once complaint is received Forme Ceramics will address that issue and respond in a timely manner.

To lodge a complaint, please email info@formeceramics.com.au

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