All sales are final so please choose carefully. Refunds will not be given after order placed for change of mind or ordered incorrectly.
If a tile is not suitable we do offer an exchange process. To be eligible tiles must be exchanged within 30 days of original orders with all returns to the Forme Ceramics warehouse at Somersby to be paid and arranged by customer. Please note additionally there is a 25% re stocking fee on any exchange.
In the unfortunate event that tiles are damaged in transit, incorrectly sent or faulty, Forme Ceramics will arrange return shipping and replacement of the affected tiles. For this process to be effective all damages, incorrect tiles and faulty tiles need to be reported to Forme Ceramics within 48 hours of receiving. You must also be the same customer who purchased the tiles. Exchanges are not permitted to another party. Additionally partial returns, spares and leftover tiles will not be accepted to exchange or return.
It is important that when you receive your delivery you inspect it for damage etc within 48 hours. Larger orders will arrive on a pallet securely wrapped. Smaller orders will arrive in a box. If your order does not arrive like this please take a photo and email to firstname.lastname@example.org
Items you need to check include –
Please make sure you also inspect for defects or damage.
All claims must be notified to email@example.com within 48hrs of delivery being made.
Please note tiles are quoted in their nominal (approximate) size only. As an industry standard their actual size can vary by +/- 2 mm. We can’t guarantee a wall tile and a floor tile will line up perfectly despite both tiles showing a nominal size for e.g ‘300×600’. The only way this can be achieved is using the exact same tile for wall and floor.
We will NOT ACCEPT: any claims for replacement, repair or reimbursement once tiles have been laid. OR Claims for defects, size, shade variation, incorrect delivery or any other fault that should have reasonably been obvious before laying.
Option 1 – Pickup from Warehouse
Option 2 – For up to 50sqm
|NSW||Flat Rate $99 metro, $199 all other areas||5-7 days|
|QLD||Flat Rate $149 metro||5-7 days|
|VIC||Flat Rate $149 metro||5-7 days|
|ACT||Flat Rate $119||5-7 days|
|TAS||Flat Rate $169||5-7 days|
|SA||Flat Rate $169||7-9 days|
Any area outside of above please contact us on 1300 621 151 Monday – Friday 8.30am – 5pm AEST for freight price.
Delivery times above are based on working days of the week i.e. Monday – Friday
Quantities over 50sqm please contact us on 1300 621 151 Monday – Friday 8.30am – 5pm AEST for freight price.
By purchasing an Forme Ceramics tile product you as a customer of Forme Ceramics agree to accept delivery of the product in any condition. All deliveries have an authority to leave attached to them meaning you do not need to be present to accept delivery. The external courier companies are not able to and will not attempt to make contact prior to delivery. If delivery is a smaller hand held order ie 1-3 boxes the courier will use their discretion to leave near front door or similar.
All deliveries are to the curb side only. Any permissions required to deliver as such re the sole responsibility of the purchaser. The courier will endeavour to find best location curbside for safe delivery. Upon courier delivering the title of purchase exchanges to the purchase and the delivery becomes the sole responsibility of the purchaser.
By agreeing to these Terms and Conditions, you are at least of the minimum legal age.
You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
RESTRICTIONS ON USE
You indemnify and hold harmless the Proprietor and its employees and partners from and against any losses, liabilities, costs, expenses or damages (including consequential losses or damages of every kind) suffered or incurred by any of them due to, arising out of, or in any way related to (directly or indirectly):
Order constitutes offer
We will not commence processing any order made through this site unless and until:
We reserve the right at our discretion to:
Acceptance of orders
Acceptance of each order will take place if and when the Proprietor ships the requested items to you, at the time at which the items are dispatched by the Proprietor. Title to, and risk in, the items will pass from the Proprietor to you at that time. After the items have been sent, we will send you an email confirming that shipment has taken place.
Inaccuracies and Omission of Data
Occasionally inaccuracies or omission may occur within data contained on website. We reserve the right to correct any inaccuracies or omissions which may result in cancelled orders if deemed material change.
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
Any reliance on the material on this site is at your own risk.
The Proprietor reserves the right to change the prices for products displayed in this site at any time before you place an order.
Shipping costs will depend upon the location for delivery and the items purchased and are shown separately during checkout.
Unless otherwise expressly stated, all amounts payable through your use of this site are expressed to be inclusive of GST. For these purposes, the term “GST” has the meaning given to it in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Payment for orders placed through this site may be made by credit card processed online
Credit and debit card payments
Additional transaction fees may apply if paying by credit card, in which case the additional charges will be specified at checkout.
At time of order
It is the customers responsibility to check their order at the time of purchase and physically on delivery including items noted on Returns and Exchanges guidelines. Forme Ceramics take no responsibility for the accuracy of the quantity of product, which you have ordered. As common practice tiles are to be fixed and applied in accordance with the manufactures instructions (if provided) and all goods must be used in accordance with recognised industry standards. The cleaning of tiles is important – no a acid or abrasive substances are to be used. Forme Ceramics do not accept responsibility for damage which occurs from the use of such products any other procedure which is not recommended by the manufacturer. The website contains a 10% waste calculator. We encourage customers to use this and additional ensure they have enough tiles for entire job including wastage we Forme Ceramics cannot guarantee the same product in stock or same batch be available.
Click and Collect
If you have select “Click and Collect” from our Somersby Warehouse, the Customer acknowledges that such goods will be held in at warehouse for a maximum of 30 days. If not collected in this time alternative transport arrangements will need to be made.
the meaning of general words is not limited by specific examples introduced by “including”, “for example”, “in particular” or similar expressions.
Governing law and jurisdiction
Part 2 – Information collected
Forme Ceramics collects information from you and your interactions on the Forme Ceramics website. Your name, address. Telephone number, email address and any other information obtained during transactions whilst on the Forme Ceramics website incorporate the personal information Forme Ceramics Pty Ltd collect.
Part 3 – Direct Digital Marketing
Forme Ceramics may use the personal information noted above to communicate with you through email and other means available regarding Forme Ceramics products and sales promotions.
This again is something which can be changed at any time by requesting no marketing materials to be sent.
Part 4 – Other important information
This site may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Proprietor collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Proprietor may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, this site.
Forme Ceramics will not rent or sell your information to any third party.
Part 5- Customer accessing to their own information
Absolutely – yes. You may access your personal information or seek correction of such information by contacting Forme Ceramics.
Part 6 – Security
We make all reasonable efforts to ensure that your personal information is kept secure and take reasonable steps to protect it from loss, unauthorised access and disclosure.
Part 8 – How can a customer make a privacy complaint
If you have a concern about your privacy, you can make a complaint. Once complaint is received Forme Ceramics will address that issue and respond in a timely manner.
To lodge a complaint, please email firstname.lastname@example.org